Terms of service


Terms of Service

Last updated: September 2026

Welcome to Zounés Cakes. By placing an order or using our website, you agree to the following terms and conditions. Please read them carefully.

1. About Us Zounés Cakes is a local bakery offering custom cakes and related products for delivery. Our products are made to order and are subject to availability.

2. Orders

  • All orders must be placed in advance through our online store.
  • Orders are confirmed once payment has been received.
  • We reserve the right to cancel an order if we are unable to fulfil it, in which case a full refund will be issued.

3. Pricing

  • All prices are listed in South African Rand (ZAR) and are inclusive of any applicable taxes.
  • Prices are subject to change without notice, but confirmed orders will be honoured at the price paid.

4. Delivery

  • Deliveries are carried out Monday to Friday during selected time slots.
  • Delivery is outsourced to third-party partners (Uber or courier services). While we will assist in resolving any delivery disputes, we cannot be held liable for delays caused by third-party providers.
  • It is the customer's responsibility to ensure someone is available to receive the order at the selected delivery address and time.

5. Refunds & Returns

  • All sales are final. Refunds are only considered in the event of a batch error or insufficient product quality.
  • The cake must be returned no more than half eaten for a refund to be considered.
  • Refund requests must be made within 24 hours of delivery with supporting photos.

6. Allergies & Dietary Requirements

  • Customers are responsible for disclosing any allergies or dietary requirements at the time of ordering.
  • Zounés Cakes cannot be held liable for reactions resulting from undisclosed allergens.

7. Intellectual Property

  • All content on this website, including images, logos, and product descriptions, is the property of Zounés Cakes and may not be reproduced without permission.

8. Limitation of Liability

  • Zounés Cakes shall not be held liable for any indirect or consequential loss arising from the use of our products or services beyond the value of the original order.

9. Governing Law

  • These terms are governed by the laws of the Republic of South Africa.

10. Contact Us For any questions regarding these terms, please contact us at [your email/contact].